Shipping policy

Shipping Policy

This policy applies to all orders placed within the United States. It is designed to ensure you are fully informed of our shipping policies and procedures. By placing an order with our store, you agree to the terms outlined in this policy.

A. Shipping Costs
Shipping calculated at checkout

B. Order Handling, Transit Time & Cut-Off Schedule
Order Handling Time: Orders are processed within 2–3 business days (Monday to Friday).
Transit Time: Shipments typically take 5–8 business days (Monday to Friday) to arrive once dispatched.
Order Cut-Off Time: Orders placed after 5:00 PM Eastern Standard Time (GMT-05:00) will be processed on the next business day.

C. Address Changes
Delivery addresses cannot be changed once the order is in transit.
If you need to modify your delivery address, please contact us within 24 hours of placing your order at:
Email: info@davesmugs.store
Phone: +1 (941) 518-7151

D. Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

E. Order Cancellations
You may cancel your order at any time before it has been dispatched by contacting us.
For orders that have already been dispatched, please refer to our refund policy for further assistance.

F. Damaged Parcels
If your parcel is damaged during transit, we recommend refusing delivery and notifying our customer service team immediately.
If the parcel was delivered without you being present and you discover damage, please contact our customer service team for guidance on the next steps.

G. Contact Information
For any questions or concerns, please reach out to us:

Email: david@davesmugs.store
Phone: +1 (941) 518-7151
Address: 5533 Marquesas Circle, Sarasota, FL 34233, United States